The Smart Retail Revolution

In an era defined by relentless macroeconomic shifts, evolving customer expectations, and intense competition, the ability to decode market signals, spot opportunities before they manifest, and act decisively is the ultimate competitive advantage. This requires a new level of organizational perceptiveness: the ability to understand the deeper context from data.

Today’s retailers have access to unprecedented pools of data on customers, inventory (distribution center and store), operations, financials, and competition. Much of that data is multimodal and unstructured. Until now, most retailers have struggled to infer meaning from this complex data. That is changing with the emergence of novel technologies such as agentic AI, generative AI, and advancements in real-time processing power. Combined, they dramatically increase the ability of enterprises to be perceptive.

Perceptive retail is a paradigm shift in how retailers do business. It harnesses the interplay of three factors: reasoning-based decision intelligence, nuanced insights from multimodal data, and the autonomy of machine agents to generate intelligent choices for smarter decisions and better business outcomes.